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The player retained the option to reopen the complaint in the future if he chose to communicate again. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, leading to the closure of the complaint. After questioning this information in live chat, his account was subsequently blocked. The player later confirmed that the issue was resolved, and the complaint was officially closed. His casino account was empty, and his bank confirmed no transfer had been received.

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